Hi rcvm . Some reports indicate that their TV ( IPTV ), mobile and phone services have also been hit. any access to or use of Virgin Media Store not authorised by us;Mon Oct 10 2022 - 18:44. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where:Virgin Media’s “Automatic Compensation Scheme” means the Industry voluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. I have never had a ‘virgin media’ account as such being a (paying) legacy e-mail only customer for many years. I have rang and no local issues, spoke to customer services and no issues with connection apparently. I am using Thunderbird as my mail app. Set up and change your Direct Debit details. 4 and 5ghz working, internet registration failure, telephony disconnected. 3 weeks ago. on 22-12-2022 20:02. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. uk. It’s free to sign up and has many features. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. co. Writing in, using a signed-for delivery service, seems to be one of the more reliable routes since many of VM's electronic systems for complaints seem to be broken or not fit for purpose. Hi rcvm . Rodriguez was arrested for failure to comply with registration requirements for sex offenders in the Virgin Islands. Tudor. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. Although I've received the pre-contract documents several weeks ago, I have not - 5203119Sorry to hear there was an issue with the email address used to register! We can get this updated for you, we just need to confirm a few account details first. Contact support. Step 1. 172 Comments. Usually for around 3 minutes a few times a day. We would like to show you a description here but the site won’t allow us. Customers of broadband ISP Virgin Media (VMO2) are this morning reporting that the operator appears to be suffering from a major national outage of their TV platform – impacting their Live TV, On demand, and TV GO service. It means I can use data it won’t charge me unti. I cannot speak to Virgin anymore its so depressing and stressful. The company’s email service has been suffering from problems since Sunday, users reported. Contact support. 1 or otherwise obtain a proper registration card or other evidence of registration as required by Chapter 6 (§ 46. Looking at the bounce message, it looks as if you are trying to send mail for your gmail address via virgin media's smtp servers. 4 and 5ghz working, internet registration failure, telephony disconnected. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. More help. Published. This was to no avail and any attempts to change the password and/or log-in are proving futile. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. net, according to broadband news site ISPreview. 1 and second highest being channel 22 at 0. My Virgin Media makes managing your account easier with all your information in one place. It's been happening for almost 3 months now. Options. Virgin Mobile. VM network has two flavours of FTTP. We would like to show you a description here but the site won’t allow us. net email account he owns – adding. I am facing the same issue the last 2 months. Thanks again - I followed the advice and found that, yes, Spamhaus had the IP address on a list. Our reader Nick told us he was facing repeated attempts to take control of an @virgin. How to register a Virgin Mobile account. SYNC Timing Synchronization failure. Register . Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Still confused though - Yes, that was what I was trying to do, add a secondary email address on my primary Virgin account. Virgin Media has been hit by a widespread broadband outage in the U. * Call costs may vary. Prior to reviewing these, please note that the use of registration marks is only for Print & Cut projects. My Virgin Media makes managing your account easier with all your information in one place. Forum Team Options. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. A. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. We would like to show you a description here but the site won’t allow us. It even comes with the tick to say password meets the criteria yet still comes back with the same message saying “you can’t use that password. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. As a Virgin TV customer, this app lets you: • See what’s on using our live television guide. I see you've tried different HDMI ports, but have you tried a dif. DCC rejected authentication failure;CM-MAC= 13/04/2023 19:26: Warning! Lost MDD Timeout;CM-MAC= 13/04/2023 19:26: Warning!. Hi forum. 109. Virgin Media had informed. Earlier today, even its status page was unavailable, although prior to this readers. 83 per day if we don’t install your services on the promised day until installation’s completed. Options. This has been getting increasingly worse over the last few weeks. select SMTP under Outgoing Mail Server. 1. . 1. on April 16th, 2008Virgin TV Go App asking to register same device every time. . I am sorry to hear you have been unable to register for an online account. Email accounts locked, mailbox unable, unable to access email account, malware letter. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Virgin Media Help - Get help, tips and advice to m. I tried everything, (Change the cables, reset router, change ports, change the actual plug) but nothing. 500000 38. 01 EDT. But even days on, the. Virgin Media is one of the suppliers offering a "social tariff" for £12. No virus found. Clear browser cache and cookies. If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. Hi All, I have been experiencing temporary issues with internet over the past 24 hours. The problems appear to have started shortly before 6pm last night, according to. Accessibility is appalling. The. Visit the Your Account registration page. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete. The issues have been ongoing since Sunday evening, although at least one reader has reported receiving their mail since then. Tue 4 Apr 2023 // 09:20 UTC. Sign at . Checking the network log I see I get a lot of critical errors with SYNC Timing Synchronization failure - Loss of Sync; The most recent log i. As a brand new customer it - 5434680. We would like to show you a description here but the site won’t allow us. They have recovered themselves and failed again. No, not Jeff Bezos, though he did that too, apparently. The warnings come together in intervals of 2-4 hours at which time I've noticed breaks in catch-up tv and other internet based dervices. We would like to show you a description here but the site won’t allow us. VM then gets two clear working days to fix the fault before any compensation is applied. The most recent response from VM complaints dept was : “you have started your journey with us and we really like to appreciate your business with us . 40 per full calendar day. So I am really hoping someone can help me, I've been trying since December 2022 to try and create an account as I'm new to virgin media. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special [email protected] 23 May 2023 22. Register or Login. Forgot to mention no Hub4 means no tv on the mini hub so not tv in the bedroom, no catch up tv in the lounge. Hi all, recently got Virgin Media broadband and home phone and connected it all up. gmail. We would like to show you a description here but the site won’t allow us. 45am this morning - with. Suarez, a registered sex offender, was arrested by D. Typically we would advise setting up your online account after your installation. Thanks for your post and welcome back to the community. We would like to show you a description here but the site won’t allow us. According to the latest official figures. 33 EDT. All of these services work better over wifi. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. We’ll send you a confirmation email or text if we’ve found your. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. - VM Contract Summary sheet. A fairly common format I would imagine. Options. - VM Contract Info sheet. Virgin Media, one of the country’s biggest TV and internet service providers, is breaching regulations over how it allows customers to cancel their service so they can. Hi all, Over the past few months, my internet has become increasingly unreliable. Simply ring our friendly customer service team. Please ring us on 0345 454 1111 if you’re not completely happy with the resolution. Please choose another”Customers first started reporting problems on Monday, 19 June. . Briefly: Hours spent with "Customer Service" 150 since end of July 2022. Registered office address: 500 Brook Drive, Reading, RG2 6UU. I have rang and no local issues, spoke to customer services and no issues with connection apparently. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. Can somebody please help. I've followed all the help on line and it still does it. Virgin Media email users suffer lengthy failure. But Virgin. Network Log Time Priority Description 08/06/2023 12:33:38 critical Received Response to Broadcast Maintenance Request, But no Unicast Maint. of Justice Office on St. VM told some customers yesterday: "You are now able to send and receive emails. Compare TV, broadband plus phone; Oomph bundlesSYNC Timing Synchronization failure. Downdetector UK. Forum; Apps. Hello there, We have been experiencing packet loss these last couple of days. Go to solution. Our VAT number is 591819014. We would like to show you a description here but the site won’t allow us. You do, however, have to be over 18 to register and accept our terms and conditions. Tue 4 Apr 2023 // 09:20 UTC. Mobile Your Account. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. Joining in. I've just tested this by sending email from one of my msn addresses to both my @googlemail. VM network has two flavours of FTTP. brenawilson, you're due some reasonable compensation for this mess, whilst I'm pleased the forum staff have leapt in, make sure you get a decent settlement (ie over £100 goodwill payment), that they refund any payments taken due to. Virgin Media has not complied with the UK GDPR and the Data Protection Act’s requirement to respond to Subject Access Requests (SARs) without undue delay, and at the latest within one month of receipt of the request. We would like to show you a description here but the site won’t allow us. Cisco’s monitoring of Border Gateway Protocol (BGP) events, which is a protocol that helps to link the internet together by exchanging routing information with Autonomous Systems (such as those run by your ISP),. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Customers of broadband ISP Virgin Media (VMO2) are this morning reporting that the operator appears to be suffering from a major national outage of their TV platform – impacting their Live TV, On demand, and TV GO service. . A couple of things to try. . You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any phone. Help and support. . Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. I have checked the hub (using as a router only) and can see that the message for internet states Registration failure. We would like to show you a description here but the site won’t allow us. This is a common and effective way to try and control web traffic and customer volume. In answer to your questions: 1) When I click on 'View your bill' I get the 'Sign in to Virgin Media' page. In the last couple of weeks I've not been able to get messages to only 1 of my contacts who doesn't have a smartphone. We would like to show you a description here but the site won’t allow us. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Now one is stuck in Starting Up. Options. I don't work for Virgin Media. Copy the text in the Direct Link box, beware, there may be more text than you can see. Some Virgin Media customers were left without access to TV services for more than 10 hours, after the firm suffered a nationwide outage. . Virgin Phone Switchover. The issue started at about 10:30am and is currently ongoing. Gamegal Posts: 102 Forumite. After 4 years of registering for Virgin Media 'Cable My Street' programme (early 2018 when I knew about the programme), I have not had an update if it is either being discussed about nor it is being installed. 0 Kudos Reply. I asked the person on the phone multiple times if she was sure, and she. I recently bought Virgin Media 200 Mbps and have the same issue. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Shop. Virgin Media is signed up to the Ofcom automatic compensation scheme in which households are entitled to £9. on 03-02-2023 15:59. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. A Virgin Media spokesperson said: “We apologise to HB for her poor experience and the delay in installing her services. Using the quick sign-up proces s, you can also agree to the No Win, No Fee. Hi I am trying to register for my virgin media account and when I try to put in my account number and area ref number I keep getting an - 5277342QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. . ) is guilty of a Class 4 misdemeanor. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. The V. Virgin Media said all users can now send and receive emails again but some still cannot access messages from before the disruption. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. Hi, I've had virgin media since November 2022 and I've not been able to setup an online account. In this. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. I am sorry to hear you have been unable to register for an online account. com. I have tried different browsers, also the app, all types of passwords that meet the criteria. 8. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Harrison99. Hi, We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. The advice when installing VM, even when using their own infrastructure, is to overlap services with your previous provider in case third party issues (for which you cannot claim compensation) affect the install. Here’s how much we’ll credit you for the following service issues: £9. We would like to show you a description here but the site won’t allow us. i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. Hi all Hopefully someone can assist. We would like to show you a description here but the site won’t allow us. 9db) DS Table: Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 0 42 QAM 256 25 2 139000000 0. You can use O2 Wifi to browse the web, make phone and video calls over the internet and watch online videos. SpeedI used the My Virgin Media link in the banner of this community site, to try to log in. Support are sending me a replacement remote, which is demonstrably not problematic, and will not e. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. Hi @johnstars. SpeedRe: Virgin Mobile Account Registration Problem. 2) Yes, I know my account number and the Area Code. 21 EDT. We would like to show you a description here but the site won’t allow us. Both have had the green screen of death. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Virgin Media customers were hit by email problems between Monday and Wednesday, due to a 'cluster failure' on the ISP's Blueyonder platform. upgraded to 13pro and using my original sim since a week ago with no problems but today I keep getting a pop up saying SIM FAILURE. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. co. when I try to register its says account closed as it recognises my email address from my precious account. We would like to show you a description here but the site won’t allow us. ComReg said this claim is at odds with. 2) Yes, I know my account number and the Area Code. branson@virginmedia. We would like to show you a description here but the site won’t allow us. This will allow you to add devices from scratch, but doesn't provide a permanent solution. First published on Tue 4 Apr 2023 03. Virgin Media: Virgin Media UK Failure to complete scheduled installation several times London, Other : 17th of Nov, 2010 by User434468: I called Virgin Media in London UK on 16 September 2010 and arranged with them to install the internet service in my flat The earliest they could do was on 28th September. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. The issue started at about 10:30am and is currently ongoing. We would like to show you a description here but the site won’t allow us. If you have to pay an early exit fee, you should initially complain to Virgin Media, ask to be released from contract without penalty and with compensation paid for the persistent problems and poor service. Some customers were still reporting problems. . We would like to show you a description here but the site won’t allow us. On Monday night Virgin Orbit's attempt to launch a rocket from the United Kingdom failed after a problem with the rocket's second-stage engine. At first I thought it was my iPhone so did all the usual forget network/restart etc. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where: Virgin Media’s “Automatic Compensation Scheme” means the Industry voluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. Broadband outages have soared since the start of the COVID-19 lockdown, per data from US network intelligence firm ThousandEyes. I can't get any further. Disconnection date: 11/02/2022. 2 42 QAM 256 1 3 1. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Email address. He was. i have rebooted all the kit. VM have recently updated My Virgin Media and you should be able to update it by logging in there. • Watch a large range of On Demand TV, at home or on the go. I will send you a PM to offer some help with this - you can find the PM in your Inbox in the top right corner of the page. In response to Bill_Carson. 0 once you have your Quickstart box. Virgin Media denied that was the cause or that they'd had any issue updating Microsoft's groupware. Different devices, browsers including the phone app. Now telling me I need to reset the devices. From reading the forums it looks like this needs an engineer visit to resolve. virginmedia. I am pulling my hair out please someone help. In this case, this may be because our team is still processing your sign-up and setting things up on the system. com address and also to the same address using the suffix. Yesterday my internet decided to go down. I've reviewed all suggestions and tried without success all listed. Registration Rights Agreement filed by Virgin Media Inc. Hi @Daniel_K,. Hi all, I have a tech visit booked for Tuesday so I’m only asking out if interest to see if anyone else has experienced similar. and enter the following command: curl -v smtps://smtp. com. Keep being told my email address is already linked to an account (I also tried two different email addresses and got the same message), and then when I try to reset my password and enter my DOB/account number etc, I get a message saying my details. Apparently its system shows the installation as complete and our account as active. Checked area service, cables, even a factory reset… just a real slow login page to connect to the router - sometimes the login page even comes up in the same format with the Virgin livery replaced?? What. and enter the following where username:password is replaced with your email address and app password, i. 28/09/2022. Older VM coax cable in Virgin TV 360 3 weeks ago; Need to order replacement remote but every route is broken or a dead end in Virgin TV V6 4 weeks ago; Moving TV in Virgin TV 360 a month ago; Virgin TV Control App in TV on the go 21-09. Some customers were still reporting problems. Broadband deals. The first ~9 months or so of my contract were absolutely fine but now, 12 months down the line, my internet cuts out intermittently, sometimes for 10-15 minutes, sometimes until the next day. . * Call costs may vary. on 07-12-2022 21:27. this issues started a few days ago , the internet was cutting out and then coming back. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. Possible solution to help with the above is WiFi calling. I phoned the helpdesk and was told that it was not possible to register until the broadband was actually installed (the Email doesn't say this), but I suspect it's actually because I used. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Superior Court. Enter your account details. name@googlemail. I use a program call HMailserver, I have used it for years to send my emails through Virgin Media at it has always worked, I use this because my emails did go through Microsoft Exchange 2019 which sends out on port 25 which Virgin Media does not recognize it has to be port 465, so exchange sends them to hmailserver which then. When i go into settings on my phone for the VM Hub it says registration failure. We have Virgin Media all around town and our street, to my. It has happened on average once a day for quite a while but it is recently getting much more frequent, seemingly mor. net password. 1. We would like to show you a description here but the site won’t allow us. The story of Virgin Cola, Richard Branson’s bold attempt to take on Coca-Cola and Pepsi at their own game. If that's the case - don't. 41 451000000 5. See your balance and make quick payments. Enter the code we just sent to your mobile (keep in mind, the code’s case sensitive) Step 4. Rodriguez was advised of his rights on November 18 in V. Unfortunately this has not been applied to my account by virgin media unclear why not applied. 2. . 33 for each day their service is disrupted. We would like to show you a description here but the site won’t allow us. Updated Reg readers who use Virgin Media email say they're still struggling to gain access to their messages after a multi-day outage. The verification email has been successfully sent. Can anyone from the VM team help me to get tha. It cuts out then takes 10 seconds to 5 minutes to reconnect and then it immediately disconnects again. So are you saying that you can no longer add an address even to an existing account? These is the pages I'm referring to, there's not m. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where: We would like to show you a description here but the site won’t allow us. Phone. I was contacted by a fella who said he was calling from Virgin's outbound retentions team and he can see I had setup a disconnection for the date I had requested and wondered if h. Mobile Your Account. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. Some customers were still reporting problems on. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. Extra problem is I am deaf so can't talk to call centre. Solved: Been with Virgin for a long while with no issues, next door neighbor has virgin installed Friday, and at the same time I lose all - 5038211We would like to show you a description here but the site won’t allow us. i have rebooted all the kit. User reports indicate no current problems at Virgin Media. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. Hello, I have a recently arrived stream box which, from unboxing, refuses to pair with the stream box. Account number. Hi, I'm after some advice. 0 with a new Hub 3. My Virgin Media makes managing your account easier with all your information in one place. You can report if you’re affected by a service outage online or give our friendly team a. net, @ntlworld. Is there anything else t. QuickStart, set up and connections. From what I have read, it seems the issue lies outside of my home network and would require an engineer visit to the local box. Step by step guide to installing your Virgin Media broadband and Hub 3. on 18-02-2023 10:54. Networking and WiFi. We would like to show you a description here but the site won’t allow us. I. My Virgin Media App. Today I also got a virgin msg that I have hit my spending cap. Here's what you need to know if affected. 40 to cover the first few days (payment trigger time). I go to the virgin media site and my email address is still ok and can see my emails, delete and read them. Mark as New; Bookmark this message;Now Virgin insists we pay an “early exit fee” of £240, but it is still taking payments for a service it can’t provide until we can find the fee, yet has removed our online account so we can. on 06-03-2023 14:54. switched it off for 10 mins and then turned it back on etc etc. Dave. And if you are already registered for fixed, make sure you also have your Username. select Password, enter new password and select Done. 4 day wait for a technician to come - 5248389 Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media. Hi, I've tried 3 times to register for a virgin mobile account. Getting disconnects every few hours, that last about 5-10 minutes. Register . com, @virgin.